Refund & cancellation policy

We want Growvia to be worth what you pay. This page explains how cancelling, changing plans and refunds work for our paid plans (Pro, Growth and Agency).

Free trial

Every new account gets 14 days of Pro free, with no card. If you upgrade during the trial, you're charged straight away and your paid period starts that day. If you don't upgrade, the account simply moves to Free when the trial ends — you're never charged without choosing to.

Changing plans

• Upgrading (e.g. Pro → Growth): the new plan starts at once and you're charged for it today. The unused days of your old plan are refunded automatically, pro rata, to the original payment method (for card subscriptions in US dollars, they're credited against the new plan's charge instead).
• Downgrading (e.g. Agency → Growth): you keep your current plan until the end of the period you've paid for; the smaller plan starts then. Nothing is charged until that date, and you can undo it before then.
• Monthly ↔ yearly: the new billing period starts at your next renewal, so you're never charged twice.

Cancelling

• Cancel anytime from Plan & billing in your account. No emails or calls needed.
• By default you keep your plan until the end of the month or year you've paid for, then move to the Free plan. You won't be charged again.
• You can also cancel immediately; the plan stops at once.
• Your projects, leads, emails and reports are kept when you move to Free.

Refunds

• First payment: if Growvia isn't right for you, email us within 7 days of your first charge and we'll refund it in full.
• Yearly plans: if you cancel within 14 days of a yearly charge, we'll refund it in full.
• Renewals: monthly renewals aren't refunded, but you can cancel at any time so there are no further charges.
• Charged by mistake (a double charge, or a charge after you cancelled): we always refund it.

Approved refunds go back to the original payment method through the provider you paid with — Razorpay for payments in Indian rupees, Dodo Payments (our reseller for international card payments) for payments in US dollars — usually within 5–7 business days, depending on your bank.

Payment problems

If a renewal fails, our payment provider retries automatically for a few days and you can update your payment from Plan & billing. Your plan stays on meanwhile; if payment still fails, the account moves to Free.

Contact

Refunds and billing questions: team.usegrowvia@gmail.com. Please include the email on your Growvia account.