Refund & cancellation policy

We want Growvia to be worth what you pay. This page explains how cancelling and refunds work for the Pro plan.

Free trial

Every new account gets 14 days of Pro free, with no card. If you add a payment method during the trial, the first charge happens only when the trial ends — cancel before then and you're never charged.

Cancelling

• Cancel anytime from Plan & billing in your account. No emails or calls needed.
• By default you keep Pro until the end of the month or year you've paid for, then move to the Free plan. You won't be charged again.
• You can also cancel immediately; Pro stops at once.
• Your projects, leads, emails and reports are kept when you move to Free.

Refunds

• First payment: if Growvia isn't right for you, email us within 7 days of your first Pro charge and we'll refund it in full.
• Yearly plans: if you cancel within 14 days of a yearly charge, we'll refund it in full.
• Renewals: monthly renewals aren't refunded, but you can cancel at any time so there are no further charges.
• Charged by mistake (a double charge, or a charge after you cancelled): we always refund it.

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days (depending on your bank).

Payment problems

If a renewal fails, Razorpay retries automatically for a few days and you can update your payment from Plan & billing. Pro stays on meanwhile; if payment still fails, the account moves to Free.

Contact

Refunds and billing questions: team.usegrowvia@gmail.com. Please include the email on your Growvia account.